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Frequently Asked Questions

Below are some frequently asked questions to help you understand how we can help you.

Which medical practitioners do you work with?

We work with medical specialists and Anaesthetists.

What disciplines do you cater for?


General Surgery


Orthopaedic Surgery






Plastic and Reconstructive Surgery

Neuro Surgery

How does your fee structure work?

In this line of work we believe, “If you don’t get paid, we don’t get paid!”. Our Fees are calculated as a percentage of payments received. Unlike other providers that charge high amounts, we believe the job is only complete when your money is in your bank account. The agreed percentage is negotiated with you prior to our services commencing.

Do you have any hidden fees?

You can be sure that there are no hidden fees or charges hiding in the fine print. We work on a pre-agreed percentage structure. Nothing more, nothing less.

How does Apollo medical collect my data?

Apollo Medica takes pride in working in a paperless environment as much as possible and we prefer receiving all work electronically. You can submit your billing on any of the below communications platforms:

  • Email
  • Dropbox
  • Google Drive
  • Fax to email 
  • Even WhatsApp images

If you do not have access to the Internet or any of the above communication platforms, we will gladly arrange a courier.

Do you have a minimum fee?

Yes, to avoid paying a minimum fee; the practitioner needs to earn approximately R30 000.00 per month from his private practice.

What is the time-frame of managing and submitting claims?

We normally submit the claims within a maximum of 48hrs upon receipt. 

What reports will i be receiving?

At the end of every month, we provide you with a Debtors Age Analysis, an in-depth Practice Turnover report and a detailed patient list. Customized reports are available on request.

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